Managed Network Services

Choosing to manage your new ICT environment internally can place big demands on finite resources. There are frequent maintenance issues and technology upgrades to manage against your internal resources and cost management pressures. Growing pressure for improved service levels only makes the need for network availability and reliability more pressing still.

Telstra Managed Services can provide you with a more cost effective and all together more effective approach. We can manage and maintain your environment across a broad range of ICT areas including networks, security, unified communications, hosting, storage and more. Your people are freed to get on with what they do best, while your organisation has low risk access to emerging technologies.

With Telstra you benefit from informed end-to-end management. We only leverage the best management tools and methodologies, to ensure the security and availability of your ICT environment.

Lower costs, greater transparency
Reduce the upfront capital expenditure associated with ICT environment development and operation. By leveraging our proven management systems and toolsets, we can pass on considerable maintenance and operation savings. You gain an insight into the true cost of service delivery, with no hidden or unexpected costs.

One stop shop
Enjoy the many benefits of single source, fully integrated service delivery. This is an end-to-end service with a single point of contact, yet features end-to-end accountability, visibility and management.

World class in every way
With Telstra you’re accessing world class people, processes and technologies. All backed up by the invaluable experience and track record acquired managing some of Australia’s largest and most complex networks.

Focus on what’s important
When Telstra takes responsibility for your ICT environment your people can focus on what’s important. Improve business efficiency by improving service across the board. Better still, let us optimise your network performance to meet your business needs.

Secure in the knowledge
High end security is an inherent part of everything we do here at Telstra. Rest assured our Managed Network Service operates in a manner consistent with world’s best practice. In addition, Telstra offers a range of specialised security services should you have specialised or unique requirements.

Monitoring and Management
Proactive 24x7 monitoring and management using our fully integrated and world-class Managed Network Operations Centre (MNOC) and Global Operations Centre (GOC). Provides full visibility into any potential disruption and issue-appropriate response.

Maintenance
On associated equipment along with advice on replacement of end-of-life equipment. This includes both remote and on on-site support and management of 3rd party vendors where necessary.

Reporting
Regular reporting on performance, activity and utilisation of service.

End to end service management

• Single point of contact Service Desk with coordinated resolution;
• Incident and Problem Management with a focus on restoring to normal operations and detailed analysis to prevent recurrence;
• Change Management: focussed on minimising disruption of services during moves, adds and changes activities;
• Asset Management: to ensure appropriate management of overhead and risks inherent in owning and managing assets;
• Configuration management: of ICT assets and their attributes that have relationships with other processes.