Cisco Unified Communications

In today's fast-paced business world, making the most of time and maximising business efficiencies are crucial factors in the overall success of any organisation.

The need to improve interaction between customers and employees is a key element in delivering business efficiency. Having a robust network platform that successfully converges voice, data and video applications provides a solid foundation for any organisation.

The transition to converged IP networks offers your business many potential benefits, including operational efficiencies, more efficient use of the network, better employee collaboration, enhanced customer service, improved security and control, and reduced costs with measurable return on investment.

For enterprises with multiple sites, IP Communications Solutions provide the means to consolidate corporate communications, extending standardised functionality across the enterprise and enabling an improved and consistent end user experience.

Peace of mind
Both Telstra and Cisco are leaders in the IP markets and have proven ability to execute large & small scale IP Communications solutions for enterprise & government customers.
Telstra & Cisco’s Gold partnership means we can provide the best of what the two companies can offer to address our customer’s needs.

Technology Expertise
Telstra and Cisco have the technological expertise required to integrate complex solutions. Telstra has developed an end-to-end capability to design, deliver and manage Cisco’s Unified Communications services and applications.

Reduced Risk
Telstra’s scale, deployment experience and our understanding of our customer’s business requirements means we can help customers reduce the risks related to IP Transformation.

Single supplier
With Telstra’s experience and extensive range of communications solutions, Telstra is ideally positioned to undertake a network transformation for your organisation.

Best practice design, implementation & management methodology
Telstra has proven methodology on design, implementation & management of Unified Communications. A Telstra Customer Programme Manager is assigned to manage the entire solution implementation that meets your requirements. Our clients include leading Banking & Financial institutions in Australia. 

Improve productivity & collaboration
Bring staff, communications devices and information together. Switch  between communication methods, share information and conduct online meetings. Choose how you’d like to be contacted, track call statuses and monitor availability of your contacts.

Extensive Management options
Telstra provides extensive management options, which include options for customers to self manage, or for Telstra to manage. Telstra provides end-to-end service level targets on service availability and voice quality.
A Technical Service desk with complete incident management and 24x7 proactive end-to-end monitoring service means customers can focus on their core business. In addition, enhanced reporting and end user training is available as a service option.

Experience the Telstra difference
Telstra can simplify your network infrastructure and management requirements, to reduce costs and help improve the control and flexibility of your communications. Telstra is in the unique position to provide and implement these solutions with the power of the Telstra Next IP™ and Next G™ networks, creating the largest fully-integrated national IP network in Australia. Telstra can also offer end-to-end service level agreements according to customer requirements.

Telstra can design, deploy and manage an end-to-end communications solution which includes:

• Carriage - Telstra’s market leading IP MAN and IP WAN networks services

• Infrastructure - Cisco’s market leading IP switching and routing   and security infrastructure

• Call Control - Cisco’s market leading Unified Call Manager and Call Manager Express Telephony call control platform

• Customer premise equipments - Cisco premise equipments including fixed desk phones, the Wi-Fi desk phones and the soft phone PC clients

• Applications - Broad range of applications including mobility, voicemail, unified messaging (which is voicemail, fax and email to the one inbox), contact centre, audio, video and web conferencing and also advanced features such as presence and click to dial and dial