Managed Business Centre

The Telstra Managed Business Centre is a contact centre environment managed by Telstra, to perform inbound and outbound customer contact and business processing on behalf of customers. This can range from short to longer term activities such as campaigns, overflow, annual events, emergencies, or after hours support. Telstra can provide the facilities, the tools, the processes (including scripting), as well as the people to manage your communication functions as if they were part of your business. This eliminates the need for you to develop and manage a customer contact centre yourself.

The Telstra Managed Business Centre suits:

• Customers with high-volume specific campaign activity
• Any customer who is looking for an after-hours service capability
• Customers who don’t have a contact centre but require the functions of one, e.g. urgent product recall
• Customers who have an existing contact centre, but require overflow

Telstra Managed Business Centre helps you maximise results by:

• Focusing on your core business
• Providing an efficient way for your customers to contact your business
• Providing flexible hours of operation with professional agents available 24x7
• Reducing costs on overheads, infrastructure and technology
• Managing ongoing, unplanned or seasonal workload more effectively

By outsourcing your contact centre operations to Telstra, you can actively minimise the costs associated with staffing, recruitment, infrastructure and operations. You retain control with a single point of contact, agreed service levels, flexibility of the solution, extensive reporting and continuous improvements.

Telstra can provide you with access to a fully equipped contact centre, as well as professionally trained personnel using the latest relationship management tools. You can rely on skilled operators, trained in your company’s culture and in the best way to promote your company’s products and services.

Services can be provided in a dedicated environment for absolute segregation and confidentiality, or in a multi-functional, shared service environment to bring you the benefits of economies of scale.