Managed Voice Solutions

Concentrate on your core business - outsource the management of voice communications. Telstra Managed Voice Solutions (MVS) can provide a single point of contact for the end-to-end management and support of your organisation’s voice communications and infrastructure. The solution is delivered via a dedicated Telstra service desk for seamless management of telecommunications and voice requirements.

Telstra Managed Voice Solution provides seamless management of a wide range of telecommunications and voice requirements. The solution supports:

• Traditional and IP based technologies
• Single or multiple sites
• Multiple equipment suppliers
• Multiple platforms
• Multiple carriage formats.

With Telstra Managed Voice Solutions, your business can:

• Minimise the risk of productivity loss with agreed response and restoration times
• Take advantage of Telstra’s relationships with leading suppliers
• Improve reporting, billing and budgeting with one invoice
• Enjoy greater flexibility from use of emerging technologies
• Reduce, manage and control total cost of ownership with a range of solutions and predictable price structuresExperience extensive coverage

Keep track of voice service costs
Rationalising your communications infrastructure can help your business achieve significant cost savings. Ensure your business has access to the latest technologies while keeping track of voice services, maintenance costs and changing business requirements, with flexible managed voice communications.

Experience the Telstra difference
The Telstra Next IP™ network and Next G™ wireless broadband network create Australia’s largest fully integrated national IP network. This world-leading communications platform can help your business realise the full potential of the next generation of Managed Voice Solutions.
Telstra Managed Voice Solutions offer you organisation the experience, accountability and expertise your business communications deserve.

Streamline your voice communications
Telstra Managed Voice Solutions can deliver end-to-end management of your voice communication requirements.
Solution highlights:

• Dedicated on-site staff - your communications are managed by highly experienced and accredited technical teams
• Alarm monitoring and management - Telstra’s technical staff can remotely access communications equipment located on your site 24x7
• System backups and preventative maintenance – in the case of a system failure, restoration can be quick and efficient
• Asset management – Telstra can coordinate critical spares to be located at the customer site or remotely, depending upon your requirements.
• Capacity and network planning – help your organisation achieve the flexibility and speed necessary to cope with changes in the market
• Management of third-party service providers – Telstra can take prime responsibility for the management of third-party service providers
• Call information management – examines every aspect of planning, managing and using your communications network
• Managed business centre - an outsourced contact centre solution that provides inbound and outbound customer contact and transactions
• Contact centre management - addresses the challenges organisations face today in running a contact centre with an end-to-end solution.

Managed Voice Service Desk
Telstra’s Managed Voice Solutions are delivered via the Telstra
Managed Voice Service Desk for seamless management of customers’
telecommunications and voice requirements. The Service Desk is your first point of contact for reporting incidents and making service requests.

You can contact the Service Desk via:

• A dedicated 1800 number, email or fax available 24 hours a day.
• The Telstra Managed Voice Web Portal - an online portal for accessing reports, documents and tools to lodge and track your Service Desk requests.