Telstra Integrated Messaging

Telstra Integrated Messaging (TIM) combines hosted platform access to Telstra’s SMS messaging technology with the ability to customise, connect and automate common office procedures from staff rostering and remote working to more sophisticated staff or customer communication, directly from a PC to multiple mobile handsets.

TIM has been developed in conjunction with Soprano Design Pty Ltd, one of Australia’s leading SMS applications developers. This partnership allows Telstra to deliver customised and ready made solutions, complete with end-to-end support.

TIM can minimise enterprise time and expense, by integrating ready-to-deploy business messaging applications to your existing systems, or working to create custom-built applications to suit any specific business needs or existing systems.

The ready to use mobile applications available from Telstra Integrated Messaging powered by Soprano include;

StaffMatch – a shift fulfilment solution that integrates with leading HR and payroll applications. StaffMatch automates the often laborious process of manually offering shifts and managing workers replies. Download StaffMatch Brochure

Campaign Manager – a mobile marketing solution that supports broadcast messaging and inbound response management, database creation and permission marketing processes. Download Campaign Manager Brochure

Mobile Authenticator – a low-cost solution that replaces physical tokens for managing VPN authentication, internet login security, fax authorisations and suspicious transaction authorisation, saving operational overhead. Download Mobile Authenticator


Telstra Integrated Messaging Brochure - Health Care sector
Telstra Integrated Messaging Brochure - Banking & Finance sector
Telstra Integrated Messaging Brochure - Education sector
Telstra Integrated Messaging Brochure - Local Government sector

Automate routine procedures to save time
Telstra Integrated Messaging (TIM) can be a ready-made solution for the offering of shifts to employees and automatically managing their responses. Alternatively your organisation can automatically manage and reply to thousands of incoming SMS competition entries or add SMS based authentication into your remote working or security policies. TIM can also integrate with existing back end applications or new, custom built applications creating a multitude of possibilities.

Create rich marketing opportunities
TIM helps you deliver personalised content – directly to customer mobiles. Then TIM can automatically interact with customer response messages, capturing contact information, without the expense or potential time delays of printing.

Create better group communication
Group messaging is a fast and efficient way of communicating with multiple customers or employees. The message sender can safely send communication via SMS without causing disruption to worker’s activities or business meetings. Automated message reply can keep customers informed, and is ideal for efficient response to repetitive product enquiries, internal staff communications or competition entries.

Telstra Integrated Messaging can do the following for your organisation:

• Have a high-capacity, secure SMS desktop messaging capability
• Automatically receive, sort and respond to inbound messages 
• Real time monitoring, auditing, and evaluation of communication with in built reporting.
• Send one time passwords to mobiles (2 factor authentication)
• Access to applications licences ready to deploy and integrate with existing back end systems and processes.

Telstra Integrated Messaging is an alternative to Telstra Desktop Messaging, which extends it’s capabilities with an emphasis on the integration of a number of ready-built SMS business applications to help manage and streamline workplace processes for your organisation.
Fully customised solutions can be developed to meet your business needs, and integrate with your existing systems such as CRM, ERP and HR databases.

Experience the Telstra difference
Through an alliance with Soprano Design Pty Ltd, Telstra can provide highly specialised services in both messaging products,  software & integration services. These include:

• Specialist consulting and design of current workplace operations applications or systems to TIM
• Specialist consulting and design of current workplace operational practices where TIM can help automate or streamline.
• Specialist consulting to help build new applications and integrate them to TIM. 

Telstra provides the Next G™ network to deliver your messaging over large coverage areas with high-speed performance. Click here to check coverage information.

For more information on Soprano Design and their applications click here